All services provided in our store and at the address of Denizli Mah. Gazi Mustafa Kemal Cad. No: 200 Gebze/Kocaeli - TURKEY are owned by DemSteel and operated by our company.
Our company may collect personal data for various purposes. Below, it is stated how and in what manner the personal data collected is gathered, and how it is protected.
Personal information of members (such as name-surname, company information, phone number, address or e-mail addresses) is collected by our store due to the nature of the business, through the completion of various forms and surveys during membership or on our store.
Our company may send campaign information, information about new products, and promotional offers to its customers and members at certain times. Members can make any kind of selection about receiving such information during their registration, and after logging in, they can change this selection in the account information section or by notifying via the link in the notification email.
Personal information transmitted electronically by our members to our store during the approval process carried out through our store or via email will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" with our members.
To identify issues related to the system and to resolve any problems or disputes that may arise regarding the service provided, our company records and uses the IP address of its members. IP addresses can also be used to identify users in general and to collect comprehensive demographic information.
Our company can use the requested information for direct marketing purposes, either by itself or with the collaboration of persons with whom it cooperates, within the purposes and scope determined by the Membership Agreement. Personal information may also be used when necessary to contact the user. The information requested by our company or provided by the user or information regarding transactions made on our store can be used for various statistical evaluations, database creation, and market research without disclosing the identity of our members, within the purposes and scope determined by the "Membership Agreement" and with the collaboration of persons with whom we cooperate.
Our company undertakes to keep confidential information strictly private and confidential, to consider it as a duty of confidentiality, and to take all necessary measures to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or being disclosed to unauthorized use or a third party, and to exercise due diligence in this regard.
CREDIT CARD SECURITYOur company prioritizes the security of credit cardholders who shop on our shopping sites. Your credit card information is not stored in any way in our system.
When you enter the transaction process, there are two things you should be careful about to understand that you are on a secure site. One of them is a key or lock icon located on the bottom line of your browser. This indicates that you are on a secure internet page, and all your information is encrypted and protected. This information is only used based on your instructions during the sales process. The credit card information used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for querying. If the availability of the card is confirmed, shopping continues. Since the card-related information is not viewed or recorded by us, it is prevented from being accessed by third parties under any circumstances.
The reliability of the payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, in order for customers placing an order from our shopping sites for the first time to proceed to the supply and delivery stage, it is necessary to confirm the accuracy of their financial and address/phone information first. If necessary, the credit cardholder customer or the relevant bank is contacted for verification.
Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, it is impossible for others to access and modify information about you. For this purpose, actions are taken within the 128-bit SSL security area during membership procedures. This system is an unbreakable international encryption standard.
Nowadays, internet shopping sites with customer service support and open address and phone information are more preferred. In this way, you can get detailed information about all the issues that come to your mind, and you can obtain more accurate information about the reliability of the company providing online shopping services.
Note: We recommend paying attention to the inclusion of the company's open address and phone number on Internet shopping sites. Before making a purchase, note down all the phone/address information of the store from which you are buying the product. If you do not trust it, call and confirm before shopping. All information about our company and company location is stated on all our online shopping sites.
MAIL ORDER CREDIT CARD INFORMATION SECURITYYour identity and credit card information that you will send to us via credit card mail-order method will be stored by our company according to the privacy principle. This information is kept for 60 days in case of any dispute that may arise regarding the withdrawal of money from the credit card by the bank and is destroyed afterwards. In case any amount other than the amount of the mail-order form approved by you, which you send in return for the products you ordered, is withdrawn from your card, you can naturally object to the bank and prevent this amount from being paid, so it does not pose any risk.
THIRD-PARTY WEBSITES AND APPLICATIONSOur store may link to other sites within the website. Our company bears no responsibility for the privacy practices and content of the websites accessed through these links. The advertising distributed to our users via our site is delivered through our business partners who advertise. The Privacy Policy Principles in this contract are only related to the use of our store; they do not cover third-party websites.
EXCEPTIONAL CASESIn limited cases mentioned below, our company may disclose the information of users to third parties apart from the provisions of this "Privacy Policy." These cases are limited to:
1. To comply with the obligations imposed by law, Decree-Law, Regulation, etc. brought by the legal rules in force issued by authorized legal authorities;
2. To fulfill the requirements of the "Membership Agreement" and other agreements concluded with our store and to put them into practice;
3. Requesting information about users as part of a properly conducted research or investigation by the competent administrative and judicial authority;
4. When it is necessary to provide information to protect the rights or security of users.
EMAIL SECURITYPlease never write your credit card numbers or passwords in the emails you send to our store's Customer Service regarding any of your orders. Information in emails can be viewed by third parties. Our company cannot guarantee the security of the information transmitted from your emails under any circumstances.
BROWSER COOKIESOur company can obtain information about users who visit our store and their use of the website through the use of a technical communication file (Cookie). The mentioned technical communication files are small text files sent by an internet site to the browser of the user to be stored in the main memory. The technical communication file makes it easier to use the Internet by storing status and preferences about the site.
The technical communication file helps obtain statistical information about how many people visited the site, for what purpose, how many times a person visited the site, and how long they stayed on the site, and dynamically generates advertisements and content designed specifically for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your email. Most browsers are designed to accept the technical communication file initially, but users can change the settings to not receive the technical communication file or to give a warning when the technical communication file is sent.
Our company may change the provisions of this "Privacy Policy" by posting on the site or sending an electronic mail to users or publishing it on the site at any time. The provisions of the Privacy Policy take effect on the date they are published.
You can send an email to info@demsteel.com for any questions and suggestions regarding our privacy policy. You can reach us through the following contact information of our company.
We prioritize the security of your personal data shared with our company and take the utmost care to ensure the lawful processing and protection of your personal data. You can click 'Accept' to approve the use of cookies or 'Reject' to decline. For more detailed information, you can review our Cookie Policy.